Skip to main content






Rail Partners comments on proposals to remove wi-fi from trains in order to reduce cost

22 May 2023

Commenting on proposals to remove wi-fi from trains in order to reduce cost, Andy Bagnall, chief executive of Rail Partners said:

'As we look to attract customers back to the railway post pandemic, we should be innovating to improve customer experience rather than removing features many passengers value and which support the wider economy.

'While there is a need to control costs, the consideration of this proposal is a symptom of the current disjointed management of industry finances where revenue and cost are looked at separately and operators are unable to innovate in response to customer needs.

Revenue and cost considerations need to be reunited in one place as quickly as possible, and operators need to be given the freedom to attract customers back to rail, or we risk a spiral of decline on the railway.'

Notes to editors

Cost risk currently sits with the Department for Transport. Revenue risk sits with HM Treasury.

You can read more about why this will lead to poorer passenger outcomes in our report Fork in the Tracks.

About Rail Partners

Rail Partners exists to make the railway better by harnessing the expertise and creativity of private sector operators for the benefit of those who use the railway, passengers and freight customers, and those who pay for it, including taxpayers. 

Rail Partners provides advocacy and policy solutions for its private sector passenger owning Group and freight company members. Rail Partners additionally provides technical services to train operating companies in both the public and private sectors.

For more information regarding our membership visit https://www.railpartners.co.uk

More news

Rail Partners responds to Royal Mail removing its freight trains
Rail Partners responds to Royal Mail's plans to stop using its own freight trains
10 July 2024
Rolling Stock Networking, depot transformation
Rail Partners’ conference at RSN 2024 highlights rolling stock innovation and depot transformation as essential to delivering a high performing railway
08 July 2024
Rail Partners responds to DfT Minister of State announcement
Rail Partners responds to appointment of Minister of State in the Department for Transport
08 July 2024
Rail Partners responds to the appointment of the Transport Secretary
05 July 2024
Rail Partners responds to 2023/4 ORR data on rail freight usage and performance
06 June 2024
Thousands of food parcels delivered to Ukrainian Railway employees and their families, following donations from British rail companies
22 May 2024